Privacy Policy – Vaidik Talk

Version 1.0 | Last Updated: January 2026

Vaidik Talk ("we", "Vaidik Talk", "us", "our", or the "Platform") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website (https://www.vaidiktalk.com), use our mobile applications (iOS and Android), and access our services.

By accessing or using Vaidik Talk, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. LEGAL BASIS & COMPLIANCE

Information Technology Act, 2000
IT (Intermediaries Guidelines) Rules, 2011
SPDI Rules, 2011
Consumer Protection (E-Commerce) Rules, 2020
Applicable international privacy standards

2. AGE RESTRICTION & CHILDREN’S PRIVACY

Vaidik Talk is strictly intended for users aged 18 years and above. We do not knowingly collect data from children under 13 years of age.

If you believe a child has shared data, contact us immediately at admin@vaidiktalk.com.

3. INFORMATION WE COLLECT

Phone number (OTP verification)
First and last name
Date, time, and place of birth (for astrology)
Email address (optional)
Gender and location (optional)
Payment and transaction data
Chat transcripts and call recordings
Device information and IP address
Cookies and analytics data

4. HOW WE USE YOUR INFORMATION

Account creation and management
Astrology consultations (chat, call, video)
Wallet and payment processing
Customer support and grievance handling
Service personalization
Security, fraud detection, and abuse prevention
Legal and regulatory compliance

5. DATA SHARING & DISCLOSURE

We do not sell your personal data. Information may be shared with:

Astrologers for service delivery
Payment gateways (Razorpay, UPI, Banks)
Cloud hosting providers (AWS)
Analytics providers (Google Analytics)
Law enforcement or government authorities if legally required

6. DATA SECURITY

SSL/TLS encryption
Secure cloud infrastructure
OTP-based authentication
PCI-DSS compliant payment processing
Restricted employee access

While we use industry-standard security measures, no method of transmission over the internet is 100% secure.

7. COOKIES & TRACKING

We use cookies to manage sessions, improve user experience, prevent fraud, and analyze usage. You may disable cookies via your browser, but this may affect functionality.

8. DATA RETENTION

Account data: Account lifetime + 3 years
Transaction data: 7 years
Chat/Call logs: 1 year
Analytics data: 24 months

9. ACCOUNT DELETION

You may delete your account using:

In-App: Settings → Delete Account
Web: https://app.vaidiktalk.com/delete-account
Email: admin@vaidiktalk.com

Account deletion includes a 7-day grace period and permanent anonymization thereafter. Wallet balance is forfeited upon final deletion.

10. USER RIGHTS

Access your data
Correct inaccurate data
Delete your account
Withdraw consent
Object to marketing communications
Request data portability

11. DISCLAIMER

Vaidik Talk does not guarantee astrological accuracy or outcomes. Astrology is subjective and results may vary.

12. CUSTOMER SUPPORT & GRIEVANCE

Email: support@vaidiktalk.com
Privacy: admin@vaidiktalk.com
Response Time: Within 24 hours
Resolution: Within 30 days

13. POLICY UPDATES

This policy may be updated periodically. Continued use of the Platform constitutes acceptance of changes.

14. INTERNATIONAL USERS

If you access Vaidik Talk from outside India, your data will be stored and processed in India, governed by Indian law.

15. CONTACT DETAILS

CATALYST SOURCING PRIVATE LIMITED
Registered Address: 422, 4th Floor, Ashiana Trade Centre, Adityapur, Dist Sariakela Kharsawan Jamshedpur, Jharkhand 831013
CIN: U50500JH2022PTC018567
Support Phone: +919031823276
Website: https://www.vaidiktalk.com
Email: support@vaidiktalk.com